Terms and Conditions

Standard Orders
Markang Packaging & Imports will ship most orders UPS. Merchandise not shipped by UPS due to oversize or weight limits will be shipped by a common carrier. Freight charges will be added to your invoice. We strive to find the best rates for our customers when using a common carrier. Most orders ship within 24 hours from receipt of order.

Please specify if you need inside delivery or special services when using a common carrier. If there are no special instructions prior to delivery, there will be additional charges from the carrier.

Custom Orders
Please allow between 2-8 weeks delivery for some custom orders depending on quantity and complexity of the product. There are no refunds or exchanges on custom orders.

Back Orders
Some items may not be in stock when an order is placed. If there in an item on backorder, we will not charge you for the item until it ships from our warehouse.

Minimum Orders
No order below $20.00 will be accepted. If an order is refused without a reasonable cause, the customer assumes the liability for all freight and insurances charges, in addition to a $20 order processing fee.

Rush Shipments
Please indicate if rush shipment is needed. UPS Air, Next Day, or 2nd Day is available.

Damaged/Missing Items
Damaged merchandise is the responsibility of the carrier. Any missing or damaged items must be indicated on the Bill Of Lading at the time of delivery. The consignee is responsible for reporting missing or damaged merchandise, and must file a claim immediately. A customer service representative may be able to assist you with most claims.

Call 1-800-943-4224 to receive a return authorization number within 30 days and a customer service representative will be able to assist you on your return. Customers will be responsible for shipping charges on cancelled or returned orders.

When returning a product, please know that every item must be returned in their original condition, and packaging, within 30 days from receipt of merchandise. Custom-made merchandise cannot be returned. Packages will be refused if returned C.O.D., or without Return Authorization Number.

For exchanges on defective merchandise, customers must notify us within 15 days of receipt of merchandise. Once we receive any defective merchandise, we will inspect all items and send a new product without any additional shipping charges.

Acceptable forms of payment are Visa, Mastercard, Discover, American Express and UPS COD Money Order only.

Tax Exempt Status
Markang Packaging & Imports is required to charge sales tax in the state of Illinois. If you wish to file for tax exempt status, you will need to fax a copy of your tax certificate to (847) 933-1295.

Volume Pricing
Please contact us directly at (800) 943-4224 for special pricing on bulk orders.

Pick Up/Will Call
Pick up hours are Monday-Friday from 9:00 am to 5:00 pm unless a special appointment is made. Pick up address is 5747 W. Howard St. Niles, IL 60714

Business Hours
Regular business hours are Monday-Friday from 8:30 am to 6:00 pm.